Privacy Policy

1. Introduction

Food Grain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our agro-export services. We operate as an export trading company focused on supplying agro-industrial commodities from Kazakhstan to the European Union.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you contact us or request a quote, we may collect personally identifiable information, including but not limited to:

• Name and company name
• Email address
• Phone number
• Business address
• Commercial requirements and preferences

2.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• Quote Provision: To provide accurate and competitive pricing based on your specific requirements
• Commercial Communication: To respond to inquiries, process requests, and communicate about potential partnerships
• Contract Management: To establish and manage annual framework contracts and ongoing business relationships
• Documentation: To prepare necessary export documentation including phytosanitary certificates, quality reports, and customs declarations
• Service Improvement: To understand buyer needs and improve our service offering
• Legal Compliance: To comply with applicable laws and regulations in Kazakhstan and the European Union

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our business operations (e.g., certified laboratories for quality testing, logistics partners)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third-party partners are bound by confidentiality agreements and are prohibited from using your information for purposes other than providing services to us.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information under certain circumstances
• Objection: The right to object to our processing of your personal information
• Data Portability: The right to request transfer of your information to another party

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please refer to our Cookie Policy.

8. International Data Transfers

As we operate between Kazakhstan and the European Union, your information may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Business transaction records, including contract documentation and correspondence, are retained in accordance with applicable commercial and tax regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this policy, we will notify you by posting a notice on our website or by other appropriate means.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: